A Brand is A Brand No Matter the Location

A couple of days ago I was talking to a group I mentor about their brand strategy when it comes to different regions. One very good question came up that was "Should we keep the same brand image and 'translate' everything else when we go into different geographical regions? Even the name?".

The short answer is, No. You have a company and you've built a brand. That brand has a specific position, identity and image. It should be the same no matter where you interact with it. So how do you deal with different cultures and locales? There are two ways:

  1. Build a different brand. I know you've spent all this time building your brand and you don't want to go through the same process again, but this is an effective option. If you need to talk to a specific region and different culture, then you are probably better off building a new brand.
  2. That's why we have marketing. Marketing is the way you communicate and sell to people. So your marketing strategy will define how you speak to the people but what you say will be defined by your brand, not the other way round.

This doesn't apply just to culture and geographies, it also applies to introducing new products. Instead of expanding your existing product line, create new brands. That's how Coca Cola is doing, so why shouldn't you?

Filed under  //  Branding   Branding Thursdays   geography   location   marketing   promotion  
Posted by Harry Mylonadis 

A Message from the CEO

Ba

For 5 days in December, chaos took over London airports. Almost no one was going out or coming in. Flights were cancelled, people were frustrated and everyone was looking for someone to blame.

After things started moving again, I received an email from British Airways with an apology and statement from their CEO. Their decision to make an apology was a great move, however I haven't flown with BA for more than 6 months. The only reason that I received the email is because I'm signed up to their loyalty program. So in reality I wasn't at all affected by the snow disruption, I was outside playing with the snow.

Given that they have all my information,  know when I'm going to travel  and monitor all my choices (that's the purpose of a loyalty program, to gather information) they should have known if I was affected by the problem. 

The lesson learned is that your communication, no matter what the subject is, needs to be targeted and relevant. Don't tell me that you are sorry for something that didn't affect me.

 

Filed under  //  Friday Lessons   apology   communication   marketing  
Posted by Harry Mylonadis 

Sell a Product Not a Commodity #FridayLessons

Continuing from the concept that we introduced on Monday, that people buy based on emotions, today's lesson has to do with how you sell your product or service.

When selling your product or service you need to sell a product and not a commodity. Your product needs to provide a memorable experience that gets people to want more from it and not be something that is similar to your competition and only compete on price. If your service or product is great but doesn't tell a story then you have commoditised it and people will choose it mainly by price. This is a dangerous situation to be in as people will try to lower your price as much as possible and you might end up not enjoying what you do.

Remember that your key advantage is what experience you are offering and this is what makes you different from your competition. As Seth Godin said in his post "Cliches" last Friday, "When you launch a new idea or project into the world, you'll probably use connections to what has come before as a way to tell your story." and "You can't be offbeat in all ways, because then we won't understand you and we'll reject you. Some of the elements you use should be perfectly aligned with what we're used to. The others... Not a little off. A lot off.".

Enjoy the weekend!

 

Filed under  //  Branding   Friday Lessons   experience   marketing   product   story  
Posted by Harry Mylonadis 

Hot Button Marketing #InspirationMondays

Hotbutton

This week's inspiration comes from Barry Feig's book "Hot Button Marketing: push the emotional buttons that get people to buy".

Barry's book has helped us not only validate our beliefs and opinions but also gave us new ways of looking at what experiences we help our clients create. The key lesson I took from this book, and I agree with, is that people buy based mainly on emotions. The product or service needs to press one or more of the hot buttons below in order to get people to buy it, so it's all about the experience that your product or service offers and what story it tells.

I will list below the buttons from the book and I recommend that you buy the book and read the details of how you can use them.

  1. The desire for control
  2. I'm better than you
  3. The excitement of discovery
  4. Revaluing
  5. Family values
  6. The desire to belong
  7. Fun is its own reward
  8. Poverty of time
  9. The desire to get the best
  10. Self-achievement
  11. Sex, love, and romance
  12. The nurturing response
  13. Reinventing oneself
  14. Make me smarter
  15. Power, dominance, and influence
  16. Wish fulfilment

When working on your product or service, keep this hot buttons in mind and remember that people buy based on their emotions. Yes your product needs to also be good and offer what it promises, but it's that promise that is more important than anything else.

 

Filed under  //  Inspiration Mondays   hot buttons   marketing  
Posted by Harry Mylonadis