The Chosen One

Starting up is a tough time. You are so eager to start working that you will work for anyone. The same happens when your business is in a slump. Whatever comes your way, you’ll probably say yes to it. After all, you need the money to pay the bills and live.

I’ve said it over and over that to build a strong brand you need to stand for something and you can’t please everyone. This has a direct effect on who you work with and more specifically who you DON’T work with. If you say yes to every business opportunity just to pay the bills, that’s the reputation you will build. You need to decide what you want to be known for and stand by it. If a new client approaches you and asks for something that you don’t feel happy doing, then politely decline the work. Better yet, find someone in your network that would like to do that job and get them working together. The latter is a win-win for you. Not only did you stand for something, you also helped someone.

Don’t get me wrong, I’m not saying that you’re forbidden to slip and work on a project you don’t love when times are tough. We’ve all done it. The important thing is to not turn that single occurrence into a habit and an easy way to pay the bills. Stick to your values and try to always work on what you love. It will eventually lead to your success.

 

Filed under  //  Branding   Branding Thursdays   Clients   Customers   choice  
Posted by Harry Mylonadis 

Who is Your Boss?

Is it your line manager? Is it the person that hired you? Or is it the Owner/CEO/MD?

The answer is, none of the above. Your boss is the customer. The above three make sure that you get paid every month and you report to them, but if you look at the bigger picture we do our work in order to serve our customer well.

The old saying that 'The Customer is King' is very inline with what I'm talking about here. Your brand has one big purpose, to fill your customers wants and needs. Both emotionally and functionally. Our focus needs to be on making every interaction with our brand consistent, memorable and extraordinary. 

You and everyone in your company need to change your perspective and see your customer as the person you are accountable to. In the end you are doing it all for them and they will be the ones that decide if your company will succeed or fail.

Don't forget, they are the King/Queen.

Filed under  //  Branding   Boss   Clients   Customers   Friday Lessons  
Posted by Harry Mylonadis